Human Resources pursues its mission by providing ideas, programs, services, and information that meet or exceed the needs of its customers in the areas of recruiting, employment, employee benefits, training and development, student employment, wellness, employee and labor relations, compliance with University policies and guidelines, as well as legal compliance with local, state, and federal guidelines.

Desired Service Outcomes:

• Qualified applicants for positions/retention of current qualified employees
• Increased diversity in employment
• Greater community outreach
• Effective compensation program that provides competitive salaries/benefits
• Opportunities for staff development
• Accurate, effective, timely communication and cooperative interaction with customers, vendors, government representatives, general public and others.

Measured By:

• Customer satisfaction measured by surveys and other feedback
• Reports, surveys, benchmark results, task analysis, task tracking
• Timeliness and accuracy of general processing and information provide

Let us know what you think of the services you received by completing our Online Customer Service Survey.

If you are unable to locate any information, please contact us via e-mail at hr.office@duq.edu or by calling (412) 396-6575.

Sincerely,

Mary Ellen Baney
Director, Office of Human Resource Management